The fact that the Web is full of wackos is well known; all sorts of people like to rant about all sorts of pointless little things.  A new study shows that a lot of folks research customer care online, though, so reputation management continues to be an important matter.
The Society for New Communications Research found […]

Despite some negative predictions, Google nailed another earnings report yesterday.  The search giant just can’t lose.  And for you, this probably means some pretty good things.
If you happen to own any Google stock, its 20 percent rise certainly can’t qualify as bad.  Granted, the stock remains far below its $747 high, but an increase of […]

To anyone whose business is at the exact center of a city, this may not be great news.  But everyone else - which is probably the majority of people - seems to have been given a chance to get better positions in Google’s local business results.
In the old days (AKA last week and before), whatever […]

If you don’t want to deal with SEO issues, that’s fine; some people have a knack for or interest in stuff that others simply don’t share.  But do yourself a favor and keep an eye on the final product.
Loren Baker brought up the issue of outsourcing yesterday.  Again, there’s nothing wrong with the concept, but […]